Pension Mandy

AGB

General terms and conditions for overnight stays

Contract

  1. The guest accommodation contract is concluded as soon as the room has been ordered and confirmed or made available.
  2. Reserved rooms are available from 15.00 on the day of arrival and until 10.00 on the day of departure. We are entitled to assign reserved rooms to other guests after 6:00 p.m., unless a later arrival time has been expressly agreed.
  3. There is no entitlement to the provision of certain rooms or premises; if confirmed rooms or premises are not available, we can provide a replacement of approximately equal value, also in another establishment.

Long term rental

  1. In case of a stay or duration of stay of more than 60 days, the guest is obliged to present an official confirmation of registration (secondary residence) to the guesthouse in the first 6 days.
  2. Invoices for long-term rentals are payable in advance, but no later than the 3rd day of the current month.

Payment

  1. The guesthouse is entitled to demand deposits or advance payments, especially for group reservations. If agreed deposit payments are not received, the guesthouse may withdraw from the contract.
  2. Deposits will be fully refunded for cancellations made on time.
  3. Our pension invoices are due immediately, latest upon arrival without deduction and in cash. Checks, credit cards and means of payment shall only be accepted on account of performance and, with the exception of credit cards recognized by us, only after prior agreement.
  4. Cancellations of individual reservations are based on the corresponding tariff booked
    • “non-cancelable” – This rate can no longer be canceled free of charge.
    • “Standard” – This rate can be canceled free of charge up to 72 hours before arrival.
    • “Flexible rate” This rate can be canceled free of charge up to 24 hours before arrival.

Resignation

  1. Cancellations of reservations must be made in writing and confirmed by the guesthouse.
  2. Cancellations of groups are possible free of charge up to 7 days before arrival. Unless the reservation contract states otherwise.
  3. Cancellations of individual reservations are based on the corresponding tariff booked
    • “non-cancelable” – This rate can no longer be canceled free of charge. A deposit of 100% of the total price is due immediately after booking.
    • “Standard” – This rate can be canceled free of charge up to 72 hours before arrival. A deposit of 50% of the total price is due upon booking. The remaining amount will be paid on arrival at the latest.
    • “Flexible rate” This rate can be canceled free of charge up to 24 hours before arrival. A deposit is not necessary. The total price is due on site on the day of arrival.
  4. The proprietor of the guesthouse is obliged in good faith to allocate unused rooms to other guests if possible in order to avoid losses.
  5. The full room price is due if the reservation is not canceled in time.

House rules

  1. Pets are not allowed in our pension.
  2. Smoking in our room is prohibited.
  3. A special cleaning fee of €150.00 is charged for exceptional soiling.
  4. After 10:00 p.m., all rooms, corridors and outdoor areas are closed for the night.
  5. Adults only – Persons under the age of 18 cannot stay with us.

Other

  1. Our liability is governed by §§ 701-703 of the German Civil Code (BGB) ; liability on other grounds is excluded, unless damage was caused by us intentionally or through gross negligence.
  2. Place of performance and jurisdiction is Senftenberg.